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Head of Payments (AVP) Kampala

Posted by Barclays Bank UK Private Central
  • Company: Barclays Bank UK
  • Experience: Undefined
  • Studies: Undefined
  • Category: Banking - Finance
  • Contract: Undefined
  • Salary: Undefined
About Barclays UK:Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.Job Summary: The Head of Payments (AVP) will be responsible for offering the best service to the internal and external customers for best management of stakeholders and effective leading of the Payments team (Including PAIS and Clearing)from a people, process and control point of view. The job holder will also act a liaison between the off shore and in country teams to ensure smooth work flow.Key Duties and Responsibilities: 1. People Management: 20%Build and develop a high performing team through embedding performance development and coaching.Discuss and finalise performance development plans and ratings for all members of staffTechnically support and coach team leaders on effective leadership and communication skillsResponsible for conducting exit interviews for all employees initiated departures from the bank. Provide results of exit interviews to HR for review and analysisDirectly responsible to discipline- Initiate misconduct or incapacity charges, follow Barclays Discipline processMotivate staff and ensure that they are recognised through the Barclays Africa recognition schemesCreate an empowering environment for staff, encouraging individual ownership and initiativeAgree targets and take accountability for overall achievement of performance objectives for the team in terms of Employee Satisfaction, Customer experience, Cost performance and risk, rigour management2. Operational Management: 40%Responsible for the strict cost management by conducting detailed analysis on a monthly basis of overtime approvals, equipment maintenance, stationary consumption, sundry losses and staff costs.Provide clear direction and guidance to staff on the Barclays Operations business objectives translating and prioritizing into business performance measures at team levelIntuitively review monthly dashboard statistics e.g leave, accuracy, work carried forward, queries, complaints, training etc.Monitor SLA management, ensuring that internal customers are served within agreed timelines and breaches are identified and investigated.On an annual basis, renegotiate SLAs with stakeholders.Support all Barclays Group and Africa requirements on payments processes and programmes.Proactively contribute to embedding of agreed change management initiatives in support of quality improvement and cost reduction.Ensure that the clearing process is handling in line with the rules and regulations from the central bank.Deliver high levels of accuracy in conformance with business policy and control frameworksEnsure that items monitored under the Payments GLs are within the business rules with clear escalations in case of breaches.In line Barclays Principles of treating customers fairly, ensure that complaints and queries as managed as per policy.3. Controls: 40%Review MI compiled by the team membersCritically review all processes from a risk and productivity perspective on a periodic basis. Create action plans for process improvement and obtain required governance and management approval prior to implementation.Actively participate in Monthly risk meetings with other stakeholders to identify risks and propose controls.Work closely with other team managers, create and review user profiles and reset passwords for a variety of systems.Raise incident reports for any unauthorised accessEnsure Pre audit checks are done and reviewed in order for department to obtain green ratingEnsure business continuity tests are conducted on a regular basis as required and report signed off.On at least a monthly basis, conduct team meetings to review safety, health and environment policies and all other policiesCarry out an inventory check of physical assets in the department as required. Escalate any issues raised.Issue RCA checks, collate results and remediate exceptions.Qualifications, Skills and Experience: Detailed working knowledge of the bank’s payments processing procedures and the local regulatory framework governing these processes.Detailed understanding of people policies and proceduresHigh levels of professionalism and integrityExceptional personal and team organisation skills.Excellent communication skills.Strong interpersonal, team working and relationship skills.Good coaching and counselling skills.Good numerical skills.Quality conscious.Keyboarding / PC skills.Comprehensive knowledge and accreditation in FTOS policySkills in bank accounting and reconciliation
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