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Field Collection Officer (BA2) Kampala

Posted by Barclays Bank UK Private Central
  • Company: Barclays Bank UK
  • Experience: Undefined
  • Studies: Undefined
  • Category: Banking - Finance
  • Contract: Undefined
  • Salary: Undefined
About Barclays UK:Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.Job Summary: The Barclays Field Collection Officer will be in charge of  the management of all out of order accounts within the Retail portfolio, with the objective of putting in place strategies with the customer to bring their indebtedness back to order  or recovering from defaulting  debtors.Key Duties and Responsibilities: 1. Risk Management and Control: 80%Monitor and control the out of order retail accounts and take appropriate action to normalise the position, within pre-determined policy rules and laid down strategies. The overall objective of the role is to ensure recovery  action is taken  at the earliest opportunity  to  avert loss through defaultConduct the review of all monthly advances control reports, assessing the information therein and making recommendations regarding the strategy to be employed in ensuring that such out of order accounts are returned to order within the shortest possible time. This is likely to involve agreeing short term lending agreements.Contact customers whose accounts are out of order. This may take the form of written correspondence or normally this would be by direct telephone contact.Receive and authorize FOS authorization requests (agree short term borrowing requests)Own & maintain a diary system for: quarterly account reviews, provision of financial information, perfection of security, fulfillment of conditions of offer and EWL reviewsReview and recommend classification, writing off , or outsourcing of a debtSend out notices and demand lettersAdhere to service level agreementsResponsible for general filing2. Business Management: 20%Significantly contribute to the monitoring and management of workflow within the Retail Credit Collections, Monitoring & Control and Recoveries Team.Compilation of various returns, as required, through the assimilation of information available within the Retail Credit teamResponsible for devising collections and recoveries  strategies for implementation within the Collections, Monitoring & Control and Recoveries  teamWork closely with 3rd parties (i.e. debt collection agencies) regarding policies and strategies for the recovery of out of order accounts.Input into new/amended lending policies or products within the businessSever as the primary point of contact for customer complaints.Qualifications, Skills and Experience: Basic working knowledge of the bank’s customer service standardsGood knowledge of the Personal and Business Sector credit policyA good understanding of the bank’s lending policies, principles and proceduresA good knowledge of the bank’s lending criteria in the Business and Personal sectors and the products and services relating to themA general knowledge of the International Credit manual, BMIS User manual,  Barclays Africa  Retail Credit policy and procedures  manual , Barclayloan/Personal Overdraft User manual and Guide to management of riskSkills in meeting customer needsPersonal resultsExcellent relationship managing skillsExcellent communication skillsPersonal OrganizationInformation gatheringThoroughnessHigh degree of personal initiativeExcellent interpersonal skillsGood numeracy skillsExcellent keyboard skillsExcellent analytical skills
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