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Customer Service Associate Kampala

Posted by Micro-Insurance Service Provider Private Central
  • Company: Micro-Insurance Service Provider
  • Experience: 2 - 5 years
  • Studies: Bachelor
  • Category: Customer Service - Call Centre
  • Contract: Undefined
  • Salary: Undefined
Description:Our client is a micro-insurance service provider with a mission to provide affordable insurance to clients in emerging markets. Our client therefore seeks to recruit a suitably qualified candidate to fill the vacancy above. Primary FunctionAs a key member of the team, you will be responsible for receiving and processing customer service queriesResponsibilitiesAnswer customer service queriesHandle detailed specific customer questions relating to the company's productsResponsible for customer dossiers and processing customer claimsRequirementsEducationBachelor's degree in Finance, Business Administration, Insurance and/or related field.ExperienceAt least 4 years' experience working in a call centerSales experience is an added advantageKnowledgeCustomer service principles and practicesPreference with a recognized insurance qualification e.g. CII or COPCapabilityFluent spoken and written English and Luganda, with ability to speak an additional local language, Familiarity with computers and basic applications.Intermediate Excel skills.Excellent knowledge of telephone etiquetteOther desirable traitsPunctualityPrecisionGreat communication skillsCustomer orientedPleasant personalityStrong team playerDriven and high-performing individualGood report writing skillsVery well organized
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