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Operations Officer – Cash Kampala

Posted by Barclays Bank Private Central
  • Company: Barclays Bank
  • Experience: 2 - 5 years
  • Studies: Bachelor
  • Category: Banking - Finance
  • Contract: Undefined
  • Salary: Undefined
About Barclays Africa:Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.Job Summary: The Operations Officer – Cash Management Operations will be responsible for but not limited to the following services: utilities processing, fixed deposit processing, standing order processing, Internet banking and drafts processing and Agency bankingKey Duties and Responsibilities: 1. Reconciliation/control: 85 %Responsible for the reconciliation of all assigned cash management operations accounts daily.Receiving all work from the receipt desk and processing it on timeIn charge of the authorization of all E-tax payments and performing end of day reconciliations.Follow up and action missing items and other posting errors on assigned accounts.Setting up of internet banking customers as per the service level agreementTimely processing of all customer instructions and requests (Utilities, Fixed deposits, Agency banking, mobile bulk payments, standing orders and drafts)Attend to and resolve all cash management operations queries and complaints within 24 hrs.Have a good understanding of Bank procedures and policiesDeliver high accuracy levels and conform to business policy and controls  frameworkDeliver service in line with agreed business needsConduct snap checks on time as required by management.Work in liaison with colleagues and proactively respond to and seek to exceed the expectations of customers.Proactively relate and manage the reconciliation counterparts in the Utility companies to avoid penalties.Attend departmental meetingsProactively contribute to embedding agreed change management initiatives in support of process and quality improvements and cost reductions.Performance and delivery upon any other duties assigned from time to time.2. Team Working: 15 %Develop and maintain a close working relationship with the entire team.Effective communication with colleagues all the time.Supporting other colleagues with work as may be required from time to time.Actively participating in team building events organized by the department or the entire company.Qualifications, Skills and Experience: Good working knowledge of Internet banking, Flex cube system and reconciliationSkills in Customer serviceBroad knowledge of Bank productsProficiency in Flex cube reportsKnowledge of Call over processGood knowledge and understanding of bank procedures and policyComputer literateExcellent interpersonal skillsSkills in bank accounting & reconciliationsSkills in complaint resolutionExcellent communication skillsCustomer Service ExcellenceSelf drive for resultsUnderstanding of SLAs
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