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Head of Corporate and Enterprise Sales Kampala

Posted by Smile Communications Private Central
  • Company: Smile Communications
  • Experience: 2 - 5 years
  • Studies: Bachelor
  • Category: Sales
  • Contract: Undefined
  • Salary: Undefined
Description:Our client Smile Communications (U) Ltd is a leading ISP in Uganda offering 4G LTE super-fast, high quality and reliable internet access services. Smile Communications seeks to recruit a suitably qualified candidate to fill the vacancy above.Reports to: Head of Sales and Marketing with direct reports from Corporate and Enterprse TeamsOverall Responsibility Responsible for delivering all aspects of Smile’s Corporate offering which includes Enterprise products, sales, presales and tendering to ensure the achievement of the corporate sales targets and revenues as per the business plan in consultation with the Head of Sales, Distribution and Marketing. This includes responsibility for: closing high value corporate and enterprise sales, preparing and presenting offers to customers, embedding the product, management of the Corporate and Enterprise team, sales performance, customer relationship management, customer reporting, management reporting and product development.Responsibilities & dutiesClosing high valued corporate and enterprise sales and closely supporting the sales teams in achieving their sales targets;Preparation, submission, presentation and negotiation of proposals with customers;Direct, monitor and lead the development of corporate and enterprise business sales strategies, business plan, projects and budget in line with corporate strategy;Accountable for the delivery of the Smile’s Corporate and Enterprise revenue targets (number of accounts acquired, data volume, number of dedicated enterprise connections sold, ongoing data service revenues);Management of the Smile Corporate and Enterprise P&L up to EBITDA level (revenues, costs of sales, gross margin, OPEX, EBITDA);Management of customer support to ensure delivery against the customer’s Service Level Agreements (SLA): Through direct reports (account managers and technical support); By liaison with other departments such as Networks, Customer Care, Legal;Ensuring high quality management of customer accounts, customer reporting and customer satisfaction;Responsible for all aspects of product development and management to deliver growth and development of Smile Corporate and Enterprise product offering (in accordance with the Smile Group’s policies and procedures);Work closely with other Sales departments (Direct Sales, Retail and Indirect Channels)- especially liaison on sales leads and opportunities that cross departments;Liaison with Marketing department to ensure appropriate marketing and product collateral are developed and available at all times;Identification, organising and management of Corporate and Enterprise sales and marketing opportunities, events and activations;Research information on competitive pricing, market activities, transaction usage and other information about the targeted markets;Analysis and reporting of sales and product performance to identify trends and improvements, efficiencies and cost savings;Accurate and timely management reporting (weekly, monthly and ad-hoc);Managing adherence and improvements to the Smile processes that support Smile Corporate and Enterprise sales and management thereof;Managing spend in line with the budget;Contributes to the short term tactical and long term strategic planning of Sales and Marketing function;Proposed new initiatives, plans and programs to improve the effectiveness of the Corporate and Enterprise sales;Manage and monitor all Corporate and Enterprise sales contracts sold in the region;Engage with each of the internal product groups by providing market data, customer expectations and future product needs such that the product group(s) can effectively put together product strategies for said market;Accountable for managing department and direct reports to achieve KPI’s with participation in regular continuous improvement reviews with sales team members;Working closely with technical and product teams on product development and delivery where necessary;Responsible for ensuring timely collection of the first bill from the customer by resolving any customer issues with the help of back end teams to ensure collection of the first bill on time and monitor thereof;Academic QualificationsRelevant degree/DiplomaWork Experience & SkillsEssentialMinimum 3 years telecom experience with dta and voice solutionsMinimum 3 years experience in complex telecom corporate salesExperience of working with data and voice products in a telecoms fixed line businessProven team management skillsDesirableProduct Management experienceEssential Personal Qualities and Behavioural TraitsStrong background in telecoms salesStrong product managementSolutions based selling approachImpeccable communication skills (spoken, presentation and written business English)Strong organisational skills with superior attention to detailKnowledge about voice and data services used by corporate customersProven ability to manage multiple priorities simultaneouslyTeam player who can work with cross functional teams to ensure achievement of targetProven track record of sales success and management of multi-million dollars sales planStrong self-starter and able to drive initiatives independentlyGo-getter with sole goal of achieving target
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