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Assistant HR Manager Kampala

Posted by Perion HCS Ltd Private Whole Uganda
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Ad Details: Assistant HR Manager Whole Uganda

  • Company: Perion HCS Ltd
  • Experience: 5 - 10 yers
  • Studies: Bachelor
  • Category: Customer Service - Call Centre
  • Contract: Permanent
  • Salary: Over 3.000.000 / month (USh)


Job
Purpose

To assist in the management of  Human Resources Operations, Training and
Development, Talent Acquisition, Payroll and Welfare Management and Employee
Relations

 

Key Responsibilities

·  
Human
Resources Operations

  
I. 
Ensuring
maintenance of records of all people Joining, Leaving & Removing right up
to their personal files.

 
II. 
Issuing of
appointment letter after proper verification about Company and location –
issuing of appointment letter is centralized

 
III. 
Expertise of
offer and appointment letters, issuing of termination letter and dealing with
absconding cases

 
IV. 
Administration
of all Leave Record

 
V. 
Administration
of Performance Appraisal system and its timely implementation

 
VI. 
Administration
of Provident Fund (PF) (If applicable), Employee Satisfaction Index (ESI) and
Professional Tax etc. across country

  
VII. 
Dealing with
any court case relating to PF, ESI, Professional Tax and employee matters
across country

  
VIII. 
Ensuring
accurate maintenance of attendance, timely preparation of salaries and proper
disbursement

  
IX. 
Administration
of Employee Helplines

 

·  
Talent
Acquisition

  
I. 
Establishes a
recruiting strategy by analyzing job descriptions and management feedback,
customizing processes as well as staying abreast of industry trends and local
labor market conditions.

 
II. 
Recruits,
interviews, screens, complete reference checks and makes hiring decisions in
collaboration with local management at the Agent and Supervisor level.  May consult with hiring manager regarding
potential candidates and assists them in their final decision at the
Agent/Supervisor level.  Finalizes offers
in accordance with employment and compensation policies.  Processes appropriate paperwork.

 
III. 
Identifies
creative sources for recruiting qualified candidates through a variety of
continually expanding means to include database, internet, newspaper
advertising, job fairs, professional organizations, community agencies, and
colleges.  Strategize with business unit
to determine other possible sources

 
IV. 
Works with
hiring manager to customize and conduct Behavioral Based interviews

 
V. 
Acts as
liaison between search firms and hiring managers

·  
Implement
company HR policies and processes in the site.

·  
Drive the HR
Objectives at the location level.

·  
Training and
Development

·  
Payroll and
Welfare Management

·  
Manage
Employee Relations.

·  
Manage
attrition within budgeted levels

·  
Supports
corporate teams in terms of data, reporting and other day to day information

·  
And any other
duties that may be assigned from time to time.

 

 

Performance Parameters

·  
Hiring TAT

·  
Statutory
compliance Adherence

·  
Accurately
and timely updating of Employee database

·  
Adherence to
roll out schedules and policies and processes

·  
Employee SAT Qualifications and Skills Required

·  
Graduate /
Post Graduate in Human Resource Management or related courses

·  
At least 6-7
years of relevant experience in medium size Domestic / International BPO of
repute

·  
Ideal
candidate should be between 30 – 35 Yrs old

·  
Client &
Customer Focus experience in either Customer Service, Support or Sales (as
relevant)

·  
Ability to
work with Others

·  
Ability to encourage
and help others to improve performance in line with business goals

·  
Communicate
effectively & comfortably in writing and verbally with internal &
external customers

·  
Ability to
present a professional, friendly and caring image to the customer

·  
Consistent in
delivering customer standards and service levels despite repetition of task

·  
Excellent
time management and organizational skills

·  
Provides
clear direction that others follow whilst being proactive, enthusiastic,
motivated, and flexible

✔ Do not forget to mention AFRIBABA during your call!
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